Privacy Policy

Last updated: 27th April  2025

This Privacy Policy outlines how My Health Food Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from myhealthfoodstore.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and “your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as set out below. The information that we collect and use depends on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details, including your name, address, phone number, and email
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number
  • Account information, including your username, password, security questions, and other information used for account security purposes
  • Customer support information, including the information you choose to include in communications with us, such as when sending a message through the Services

Some features of the Services may require you to directly provide us with certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing some features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). This may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as cookies, pixels, and web beacons

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to:

  • Provide Products and Services: Process payments, fulfill orders, create and manage your account, arrange shipping, and facilitate returns and exchanges.
  • Marketing and Advertising: Send promotional emails, text messages, or postal mail, and show relevant ads.
  • Security and Fraud Prevention: Detect, investigate, and act on possible fraudulent, illegal, or malicious activity.
  • Communication and Service Improvement: Provide customer support, improve our Services, and maintain our business relationship with you.

Cookies

We use cookies on our Site to power and improve our Services (including to remember your preferences and actions), analyse user interactions, and personalize your experience. You can set your browser to remove or reject cookies, but please note that doing so may affect your experience and limit the functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment purposes, legitimate interests, and other reasons:

  • To vendors or other third parties who perform services on our behalf, such as payment processors, fulfillment partners, and customer support providers
  • To business and marketing partners who advertise and provide services to you
  • To affiliates or within our corporate group
  • In connection with business transactions, such as mergers or acquisitions, and to comply with legal obligations, enforce terms of service, and protect our rights

Third-Party Websites and Links

Our Site may provide links to third-party websites. We are not responsible for the privacy or security practices of such sites, and you should review their privacy policies and terms before providing any personal information.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we may have collected personal information from your child, please contact us so we can delete the information.

Security and Retention of Your Information

While we strive to protect your personal information, no security measures are perfect. We recommend that you do not share sensitive information through insecure channels. We retain personal information as long as necessary for business purposes or to comply with legal obligations.

Your Rights

Under Australian law, including the Australian Privacy Principles (APPs) in the Privacy Act 1988, you have the right to access, correct, delete, or port your personal data, and to request a restriction on its processing. You may also withdraw your consent at any time or manage communication preferences. To exercise these rights, please contact us.

Complaints

If you have complaints about our processing of your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

International Users

We may transfer, store, and process your personal information outside Australia. If we transfer your information outside of Australia, we will comply with all applicable Australian laws, including the Privacy Act 1988, and ensure the transfer is done in accordance with standard data protection mechanisms.

Contact Us

For questions or to exercise any of your rights, please contact us at: