30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of receiving your health food products to request a return, in accordance with the Australian Consumer Law.

Eligibility for a Return

To be eligible for a return, your item must be in the same condition that you received it: unopened, unused, with original packaging, and in a resalable condition. You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at info@myhealthfoodstore.com.au

Once your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Please note, items sent back without first requesting a return will not be accepted.

For any questions regarding returns, feel free to contact us at info@myhealthfoodstore.com.au

Damages and Issues

Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us as soon as possible so we can evaluate the issue and resolve it for you. Under Australian Consumer Law, you are entitled to a remedy for faulty goods, including a repair, replacement, or refund.

Exceptions / Non-Returnable Items

Due to health and safety regulations, certain items cannot be returned, including:

  • Perishable goods (e.g., food items, supplements with expiry dates)
  • Opened or used products (e.g., vitamins, beauty products, personal care items)
  • Custom or special orders (e.g., bulk supplements, specific product formulations)
  • Items with tampered packaging or damaged seals

Additionally, we cannot accept returns on hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please contact us.

Unfortunately, we are unable to accept returns on sale items or gift cards, unless the product is faulty or not as described.

Exchanges

The fastest way to get the product you want is to return the item you have. Once your return is approved, you can place a separate order for the new item.

Refunds

Once we have received and inspected your returned item, we'll notify you of the approval or rejection of your refund. If your return is approved, you'll be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at info@myhealthfoodstore.com.au