Shipping policy

Shipping Policy

Thank you for shopping with us!
We strive to provide fast and reliable shipping for all our customers. Please read our Shipping Policy to understand how your orders are handled.

1. SHIPPING LOCATIONS

We currently ship to all regions within Australia. We do not offer international shipping at this time.

2. SHIPPING RATES AND DELIVERY TIMES

Standard Shipping:

  • Delivery Time: 1-8 business days
  • Cost: Calculated at checkout based on the weight and destination of your order. Note: Delivery times may vary based on your location and courier availability.

Express Shipping:

  • Delivery Time: 1-3 business days
  • Cost: $15.00 AUD, calculated at checkout. 
  • Note: Express shipping is available to most areas within Australia. Delivery times may vary for remote locations.

3. ORDER PROCESSING

Orders are processed within 1-3 business days (Monday through Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been processed, you will receive an email with tracking information, allowing you to track your order.

4. SHIPPING CARRIERS

We use trusted carriers such as Australia Post, CouriersPlease, and Aramex for shipping. The specific carrier used will depend on the shipping option selected and your location.

5. SHIPPING DELAYS

While we do our best to ensure timely delivery, there are factors outside our control, such as courier delays, that may affect the delivery time of your order. Please check the tracking information for updates and contact us if you have any concerns.

6. FREE SHIPPING OFFER

We offer free standard shipping on orders over $120 within Australia. This offer applies automatically at checkout.

7. ORDER TRACKING

Once your order has shipped, you will receive an email with tracking information. You can use this information to track your shipment directly via the courier’s website.

If you have not received your tracking details or experience any issues with tracking, please contact us at info@myhealthfoodstore.com.au for assistance. Alternatively, you can reach us via live chat on our website, which is available during business hours. Please note that live chat responses may not be immediate, but we will get back to you as soon as possible.

8. SHIPPING ISSUES

Incorrect Address:
Please double-check your shipping address when placing an order. We cannot be held responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Items:
In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue, and if necessary, we will assist you with a claim.

Missing Packages:
If your package has not arrived within the expected delivery window, please contact us, and we will work to resolve the issue.

9. RETURNS AND EXCHANGES

For information regarding returns or exchanges, please refer to our Refund Policy.

10. CONTACT US

If you have any questions or concerns about your order or shipping, please feel free to reach out to us at:

  • Email: info@myhealthfoodstore.com.au
  • Live Chat: Available on our website during business hours. Please note that live chat responses may not be immediate, but we will respond as soon as possible.

Thank you for shopping with My Health Food Store! We appreciate your business and look forward to delivering your health food products straight to your door.